How it works

On receiving cleared funds from yourself (the customer) for your personalised number, we will dispatch your new Sim Card or your PAC code via recorded/special delivery to your registered card address. Below we have compromised a few frequently asked questions that may address your queries in relation to different aspects of number porting and the transaction process.

How do I pay for my Elite Number/Mobile Number?
We are quite versatile in payment methods. We can take most payment methods i.e. credit/debit card via our secure website, postal orders, cheque or direct deposits into our account etc. Please feel free to contact us regarding your preferred method of payment.

What is a PAC code?
PAC is an abbreviation of Porting Authorisation Code. This is a code given by the one service provider (network) to allow the transfer of the mobile number to another different service provider (network).

How long will it take to port my new number to either Pay As You Go or to my contract?
With the recent changes that have been administered by Ofcom, porting(movement from one service provider to another) will only take 2 working days now compared to that of 5 working days previously in the UK.

Can I continue my existing contract with my new number?
This is no problem at all. This is the most recent request by our customers who basically would like to keep their existing contract and have their new number replace their old one. Please advise us on purchasing that you wish to continue with your contract and we will provide you with the necessary PAC. If you present the PAC code to your current provider, they will port your new number to replace your current number in most cases.

If you are due a contract renewal or are within the very early stages of a new contract (first two weeks usually), porting is assured to be no problem with anyone of the networks. Networks vary their policy as to whether they will allow porting of new mobile number during mid contracts. As guidance only on the rules of the networks we have not experienced any problems porting into Orange at any time during a contract. With the O2 network (previously BtCellnet) you are permitted to port in a number within the first 2 months of contracts. With Tmobile and Vodafone networks their policies vary regarding porting.

Please note that we do not take any responsibilities regarding porting issues of contract mobile phones and you should contact your network provider regarding number transfers before purchasing a mobile number from us.

Can I have my Elite Number/Gold Number/Mobile Number on PAYG (Pay As You Go)?
This is no problem. If you prefer your number to be PAYG please inform us of your preferred network and we will transfer the number to that network. This process now takes 2 working days moving from one network operator to another. In order for this to occur, a PAC code is used which gives authorisation for the move to take place.

Is the website secure and are my transaction details confidential?
We assure you that we offer strict confidentiality regarding any purchase or enquiry made to Elite Numbers. All transactions are passed through encrypted 128-bit SSL certificates with Protx our online transaction processor. No cardholder information is ever passed unencrypted. You can be completely secure in the knowledge that all information is secure and tamper proof our services with Protx and Lloyds Cardnet.

Can I reserve a mobile telephone number and pay for it later?
We will endeavour to try to secure a number for your, but a small deposit is required and this service is at the discretion of the management as to the deposit required and the terms. When we have received full cleared funds, then we will release the PAC code and sim card(s) to the registered card holders address only.

Can I have the sim card sent to alternative address for collection?
We unfortunately are unable to send sim cards or PAC codes to addresses other than that of the registered card you are paying with for the purchase. This is a precautionary method used to stop unauthorised/stolen credit card details being used on the system. This is in the interest of the whole public.

What if something goes wrong and I don’t understand?
Don’t worry as this is what we are here for. We will assist you as much as possible and liaise with the networks on your behalf should you have a problem with your purchased mobile number. You are more than happy to assist to with your queries if you are unsure with any problems with the networks. Please do not hesitate to contact us as we are available 7 days a week for any assistance that you may require.

Is it possible to have mobile phone contract for residents outside the UK?
We are now able to offer non UK residents a chance to obtain mobile phone contracts(subject to terms and conditions). We have assisted many clients that are not resident in the UK to have mobile phone contracts on the Vodafone network. This is through an external partner we work closely with and is not a direct service from Elite Numbers.

If this interests you, please feel free to contact us and we can hopefully assist you in hopefully meeting your requirements. Please note that this service is only available for clients who purchase a mobile number from ourselves.

If you have any other questions please do not hesitate to call us on 0845 222 3355 or by emailing us on info@elite-numbers.com for any further assistance.

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